The video doesn’t look good -- it’s freezing, skipping, or just won’t play. What can I do?

Bally Sports features adaptive playback which dynamically adjusts the quality of the video stream you receive based on the speed of your connection. If your connection speed fluctuates (many factors can contribute to this such as network congestion during peak times and other devices sharing your connection) Bally Sports detects this and lowers the quality of the video stream to ensure you can continue viewing the content without interruption.

If you encounter any of these problems, here are a few things you can try:

On Mobile
Disable memory intensive applications.
Move to a location with better network connectivity.
Close and re-open Bally Sports.

On Desktop
Refresh your browser or close it and open it again.

Make sure your computer is up to date with the latest patches and your video card's drivers are current.

You can also disable hardware acceleration as it can cause choppy video playback or increase virtual memory as it can improve video playback.